Free delivery is available in western Washington, United States, with the following restrictions:
Within Snohomish County, King County, Pierce County, Washington orders over $750 will be delivered for free.
If you wish to pay COD (Cash on Delivery) you will need to select “Other Service” from the shipping method drop-down menu.
Within Orange, Montana, and Eastern Washington orders over $1200 will be delivered for free.
Within the State of Washington, most zip codes are eligible to receive free delivery for orders over $1,000. Please contact your salesperson or email us at firstname.lastname@example.org for information about your zip code.
For full delivery details please contact your salesperson or email email@example.com.
- Minimum Order
Total amount of the order must be at least a minimum of US $250 (excluding freight).
- Order Validation/Acceptance
Once we receive your shopping cart order, a salesperson will contact you (by email and/or phone) to confirm details, i.e. ID verification, shipping address and method of payment. If LTL is your chosen method of shipping, confirmation that it is a deliverable physical address is needed (we do not deliver to P.O. Boxes). We will need complete and accurate freight forwarder info to process your order. Once all necessary confirmations are obtained, your order is validated.
Claims for shortages require a copy of the delivery receipt (DR) from the trucking company, which must be signed by the driver. You must also provide your salesperson with a list of items and/or quantities you claim to be short.
In the unfortunate case of a shipping shortage, Northwest Asia Trading can only offer a refund for the purchase cost of the missing merchandise, or credit towards future purchase from NWA. We will not ship any of the short shipped items to the customer.
LOST, DAMAGED AND/OR DEFECTIVE MERCHANDISE
The customer is responsible for inspecting and counting the merchandise at the time of delivery. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the drivers receipt at time of delivery.
- Reporting Claims
Claims for lost, damaged or defective merchandise must be reported to Northwest Asia Trading salesperson within two business days of the receipt of the merchandise. We must also receive a FAX or E-MAIL containing the list of the damaged, defective or missing item numbers, their corresponding quantities and a brief explanation. The written list must be submitted within one week of receipt of the merchandise.
- Packing and Packaging Efficiency
All LTL (Less Than Truckload) orders will be carefully checked, stacked high, numbered and efficiently wrapped on pallets. Every shipment is carefully put together with it’s corresponding carton (CTN) number and is shrink-wrapped to avoid losses or damages. Items that do not complete a full carton are repacked alphabetically in each carton and a green fluorescent sticker (which is a nwa mark for a repacked item) outside of each carton. All orders are shipped Monday through Friday FOB from our warehouse in Tukwila, WA. If you have any further questions or concerns about shipping please send an e-mail to firstname.lastname@example.org.
- Shipping Confirmation
Before any LTL order gets shipped out we provide a courtesy call to each customer during the final stages of each order. This call includes (but is not limited to): verifying address, disclosing final freight charges, total amount of cartons, trucking company information (including tracking number for your order if available).
All items are sold FOB from our warehouse in Tukwila, WA, therefore the buyer is responsible for all the shipping costs including fuel surcharges and/or additional services. You may elect to pay the freight company directly, in which case we will ship your merchandise Freight Collect, or you can pay us in advance for all freight charges and we will ship your merchandise Freight Prepaid. In either case, you own your merchandise in transit and are responsible for filing any damage claims with the freight company. The final shipping cost on any LTL (Less than Truck Load) order will be determined right before shipment.
Customers who wish to return their merchandise because they are simply not satisfied with the item(s) may do so within 30 days from the date of receiving the purchase. However, return customers will bear the cost of return shipping and a 20% restocking fee.
* Please Note: Returns will not be accepted without prior contact or authorization from your salesperson.